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license dxiv1000

Hi,

we have deployed a DXIV1000 storage.

But the vm can't contact the quantum license server because we don't have access to internet from our datacenter. Please, can we update the license.lic manually?

thanks

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Permalink Reply by Jerry Schmidt on November 14, 2014 at 12:06pm

Hello stumpydoo,

Can you provide either the serial number of the DXI v1000 or the product key you have? Once I have that information I will see if I can provide the license key for you.

Thanks,

Jerry

Permalink Reply by stumpydoo on November 14, 2014 at 1:55pm

Hi Jerry I was contacted by a person of quantum marketing today.
I provided our serial number and key by e-mail.
we are waiting for license now...I hope soon, because the storage is not longer available by two days and we can't take backups....

Thanks

Permalink Reply by stumpydoo on November 19, 2014 at 2:49am

Hi Jerry I had the definitive license from Quantum, but when I try to insert the code manually I get this error:

I already inserted the product key provided by quantum during first login a few days ago.

How can I do to insert the code now?

Thanks

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