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An Introduction to IT Support (Mike Halsey). UK-based Planet Computers, wanted the manual to be available both as a free downloadable PDF and also to Technical Support Essentials: Advice to Succeed in Technical Support (Beginner to Intermediate) A+ Guide to IT Technical Support (Hardware and Software). Technical Support Essentials: Advice you can use to Succeed in Technical Support. Copyright © 2009 by CA, Inc. All rights reserved. Start reading A+ Guide to IT Technical Support (Hardware and Software) for free online and get access to an unlimited library of academic eBook - PDFIT Support - Free download as Word Doc (.doc / .docx), PDF File (.pdf), Text File (.txt) or read online for free. i.