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Trainee Manual. Front office. 31. VIP arrivals. Most hotels/business units have procedures for handling VIPs. All guests are to be treated equally; Standard Operating Procedure (SOP) Front Office Front office of a Hotel. Registration: Registration procedures be gins at Front Desk/Reception counter.Collection of Sample SOP for Hotel Front office . SOP Handling group check in, SOP - Concierge / Bell Desk - Booking Requests and Procedure, Hits: 54670. Everything you need to train and continue professional development for the front desk staff, from etiquette and organization tips, to a checklist and worksheet A hotel's standard front office operating procedures will address everything from the appearance of employee uniforms to making guest reservations at local Front Desk Manual. Job Duties Overview Performance Expectations · Daily "To Do" List · Monthly Task List · Front Desk Backup Procedure Customer Service