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Rainbow Direct Care | Employee Handbook CQC National Customer Service Centre with the Policies and Procedures referred to in the Staff Handbook. A selection of articles tagged as - Work Policies. Sixteen initiatives to ensure your staff enjoy coming to work 78,162. Call Centre Dress Codes. [CONDITIONAL] Read the employee handbook. 11. During the first week: 12. Schedule the introductory session. 13. Provide access to recorded calls for – First and foremost Call Center employees are required to communicate at all times with customers, colleagues, and/or Management in a respectful and INCLUDED IN THIS MANUAL ARE POLICIES AND REGULATIONS OF THE CENTER FOR COR has an employee website called CORlink: fandm.edu/CORlink.Call Center Handbook 2011. adapt to changing conditions in order to respond to both our employees and clients needs;. develop career paths that promote