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DXi V1000 Troubleshooting

Hi All, 

We had an unplanned power outage in our test lab, and our DXi V1000 has had problems since: 

First boot -> home screen said "System State is Diagnostic". No healthcheck tab under utilities -> diagnostic. Left for a day or two, collected logs and rebooted. 

Second boot -> home screen says "System State is Transient (Starting Services)". Again, No healthcheck tab under utilities -> diagnostic.

There is a service ticket for "DXi0: General DXi0 Software DataPath : Operation failure" with "ERROR: Service "DataPath" start failed with exit status 255!" - this is from prior to the second reboot. 

My first question is; is there any way to log in to the DXi at the CLI? - it's CentOS under the hood and I'd love to be able to see what filesystems are mounted and what processes are running. The WebUI is sadly lacking in this regard. 

Anyone have any ideas?

Many Thanks, 

Barney. 

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Permalink Reply by Barney on January 11, 2013 at 12:08pm

Have attached a grab - details changed in red text. 

Many Thanks, 

Barney. 

Permalink Reply by Jon McNerny on January 11, 2013 at 12:19pm

Reset your network setting please and save, and reboot. There is a bug being fixed that, if there is no DHCP on the network causing havok.  The sudden spike might casuse that.  Sort your network setting and let us know what happens please.

Permalink Reply by Barney on January 11, 2013 at 1:43pm

Hi Jon, 

Set static IP by hand in the GUI (eth0:1) and rebooted. Appliance is now only available via new, static IP. 

Still the same issue though - service ticket says "ERROR: Service "DataPath" start failed with exit status 255!" and the console shows vol0 being unmounted. 

Many Thanks, 

Barney. 

Permalink Reply by Jon McNerny on January 14, 2013 at 9:54am

Sounds like your need support ticket open, there is no known issue to cause this type of failure.  Sorry i cannot help further :(

Permalink Reply by Barney on January 14, 2013 at 11:35am

Hi Jon, 

No worries; I thought that would be the case, and has answered my question. I think we were probably pretty unfortunate in that the underlying RAID hardware caused a fairly serious file system error, but it's useful to know that a support ticket would be required in such circumstances. 

Thanks again for all your help, 

Barney. 

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