Replies to This Discussion

Permalink Reply by Jon McNerny on March 11, 2013 at 10:14am

Hi Wes,

Are you following this process?

http://forms.quantum.com/Software/V1000upgrade/

 

Thanks,

 

Jon

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Permalink Reply by Mark Thacker on March 11, 2013 at 12:58pm

So, to be clear, you have DXi V1000 version 2.1.1 today, correct?

And you want to perform the mandatory upgrade to DXi V1000 version 2.2 (a.k.a. 2.2.1), correct?

Have you actually performed the firmware upgrade installation?  If not, proceed with that now. Yep, right now. Seriously.  (visit  http://forms.quantum.com/Software/V1000upgrade/ )

Now that you have done this, your V1000 will attempt to contact our license server, but will fail if you do not have public Internet access to our server (mosaic.quantum.com). Your V1000 will revert to a 30-day trial license @ 256GB in size until you get a license install.

How do you get a license? Please provide me an Email (mark.thacker@quantum.com) with your DXi serial number, from the same Email address that you used when you registered for DXi V1000 (for verification) and I will look it up and send back to you the exact manual license key that you need to enter. Once the manual key is entered, your DXi V1000 will not need to contact the Quantum license server.

Thank you!

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Permalink Reply by hp cre on March 12, 2013 at 5:58am

thanks, i already upgraded. sent email to Mark.

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