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Permalink Reply by Jeff Eastin on May 22, 2013 at 11:39am

Hello Matias,

  If you click on the Ticket link in the upper right of the web interface does it give you any RAS alerts. There would probably be a RAS ticket in there that will tell us why it is in Diagnostic mode.

  In the web interface you can go to Utilities > Reboot & Shutdown then click on the Reset from diagnotic state to see if this error will clear.  This will force a reboot of the system.

Thanks,

Jeff

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Permalink Reply by Matias Sardi on May 23, 2013 at 5:26am

Hi Jeff,

The fact is that web interface is not working.

I have tried with the following CLI command:

 

syscli --nodemanage --resetdiag

 

But after restarting services it enters in diagnostic mode again.

I have reinstalled the virtual machine again because it was not in production, but what happens if I have data inside?

Thanks,

 

Matías

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Permalink Reply by Jeff Eastin on May 23, 2013 at 10:07am

Hello Matias,

  We would have needed to get more information from the system in order to figure out what was keeping the system in Diagnostic mode.  Opening a Service Request would possibly have been needed.

 

Thanks,

Jeff 

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