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Permalink Reply by Jerry Schmidt on June 2, 2015 at 7:45am

You should be able to restore files from either.

Via the vmPRO gui, go to Help-->vnPRO system.

Click on the recover_fs_files log then try a file level restore from the Linux VM. Check the log, it should give you a better idea why you are not able to see the files (I am guessing some type of permission issue).

Example of what you will see in the log:

2015-06-02 08:16:59.810580: mounting /CIFS share/2015-06/2015-06-01-180003/Unmanaged/Jon - Mint/Jon - Mint.volume
Warning: extended partition does not start at a cylinder boundary.
DOS and Linux will interpret the contents differently.
Warning: extended partition does not start at a cylinder boundary.
DOS and Linux will interpret the contents differently.
Warning: extended partition does not start at a cylinder boundary.
DOS and Linux will interpret the contents differently.
2015-06-02 08:17:04.485102: successfully mounted /CIFS share/2015-06/2015-06-01-180003/Unmanaged/Jon - Mint/Jon - Mint.volume
2015-06-02 08:18:40.874206: unmounting /CIFS share/2015-06/2015-06-01-180003/Unmanaged/Jon - Mint/Jon - Mint.volume
2015-06-02 08:18:40.888515: unmounted /CIFS share/2015-06/2015-06-01-180003/Unmanaged/Jon - Mint/Jon - Mint.volume

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Permalink Reply by Jerry Schmidt on June 3, 2015 at 3:21pm

It may also be due to this.

The vmPRO SmartView feature does not support the following:

•Windows dynamic disks that span multiple drives
•Windows dynamic disks that are striped
•Windows dynamic disks that use RAID
•Windows 2008 dynamic disks file level access
•volumes that span multiple virtual disks
•Solaris UFS file systems
•file systems on raw (un-partitioned disks)
•physical/logical LVM partitions that have been created on raw (un-partitioned) disks
•any file system types that are not explicitly listed as supported

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