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Hello, I've installed last week the DXi Appliance on vSphere 5.1 pre-production server. I did some backup but I had to shutdown all VM's for maintenance.

On reboot the DXi V1000 stay indefinitely in :

System Status : Diagnostic

It seems that the web server has not been started. I don't have the root login of the appliance. Should I consider the backups lost ?

Hopefully I don't need it but it's a good test.

Thank you for your suggestions

Harold

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I am getting the same issue when I do a fresh install.  The system never comes out of Diagnostics.  I am also running this in a vSphere 5.1 environment.

Thanks

Brock

Hello Harold and Brock,

Can you verify that the system requirements are being met as listed on page 4 of the Quantum DXi V1000 Quick Start Guide?

Hi Brock,

Did the system ever successfully work? I suspect that something has changed about your networking or underlying disk infrastructure post reboot.

Also, as a note, the DXi V-series products (V1000, V4000) do behave differently than do the physical DXis when it comes to networking. The DXi V-Series support DHCP and VLAN tagging on VMware. 

So, when we have seen this in the past, it has been either a disk has become corrupted (improper shutdown or the disk was moved during to a different data store and not properly updated so the VM could find it again. OR, we have seen this when the VMware virtual network configuration became corrupt or changed (for example, DHCP being incorrect, VLAN configuration being incorrect or the gateway for DHCP not being pingable by the DXi at boot).

If you connect to the http://dxi-ipaddress/ you should be able to at least get into the console to see the error messages.

If not, then you should be able to SSH into the system and login as "cliadmin" (same thing for default password - changeable by you). From there, you can use the "syscli" command to extract what error messages the system has. You don't need Root directly to at least determine what the problem is that the DXi is claiming.

The Command Line Guide (available from this site in the Resources section) has a complete description of what you can do as cliadmin on the system.

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