Quantum Forum for DXi V5000
Lost password DXI4601
We took over IT from another firm and need to reset the password for a DXI4601 device.
Can you let us know how to reset this? We have physical access to the device of course.
Replies to This Discussion
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Permalink Reply by Jon McNerny on
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What password are you after? The WebGUI? Can you login via SSH with U:cliadmin P:cliadmin ?
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Permalink Reply by Mac² Support on
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Yes the webgui, and i can login as cliadmin - any suggestions on how to proceed?
btw this is returned after loggin in:
Product Model = DXi4601
Hardware Configuration = 4600
System Version = 2.1.3
Base OS Version = 2.1.3-7712
Application Version = 2.1.3-47427
SCM Build Version = Build2
Kernel Version = 2.6.18-164.15.1.qtm.4
ERROR: Locking: failed to open lock file (E3005)
ERROR: Locking: failed to open lock file (E3005)
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BTW - any suggestions on how to remove the lock file?
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Looks like there is no way to change GUI from the syscli utility which is access from the cliadmin credentials. Unsure of the lock files as well.
Do you have a service contract? We can jump on and change the password for you via root access.
Jon
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Hi Jon,
thank you for your assistance. I'll have to check this - remember this is an old installation we inherited - we have no documentation about this setup.
I'll get back to you on this.
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Seems you need the serial number, can you check with this one?
Service Tag 87RMKS1
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Permalink Reply by Jerry Schmidt on
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Hi Mac,
I checked the service tag and it has a current contract. The DXi is listed as located in Antwerpen; BE, so our EMEA team will be able to help you reset that Web GUI admin password. We just need to get a service request opened.
You can either send me or Jon a private message with your contact information, once we have that we can get a service request opened for you or if you like, you may call +800-7826-8888 or +49-6131-3241-1164, then reference the service tag 87RMKS1 and open the case yourself.
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