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In addition to the Premium and Mission Critical Support offerings, hardware support includes: Repair or replacement of defective hardware materials and Download Book Principles Of Technical Support And Computer Maintenance PDF If you object to the publication of the book, please contact us. Start reading A+ Guide to IT Technical Support (Hardware and Software) for free online Read this book and thousands more for a fair monthly price. Adobe PDF, Study Guide for Technical Support Fundamentals Exam (700 KB) Primary Material Type: Program. Institution: St. Petersburg College. Technical Support Essentials: Advice you can use to Succeed in Technical Support The statements and opinions expressed in this book are those of the. E-Book Overview. This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software.This guide is designed to help you (the facilitator) to plan and conduct the course. 2. What will I find in the guide? This facilitator‟s guide is a Technical Support Essentials: Advice to Succeed in Technical Support (Beginner to Intermediate). 289 Pages · 2009 · 2.1 MB · 1,479 Downloads· English.