Listening to the experiences of people who use adult mental health services is vital to our work to improve the quality and safety of these services. Last year, the Care Quality Commission (CQC) published feedback from a survey of 12,796 people who were treated by NHS community mental health services for a mental health condition. A Service User Guide template is provided in this policy to support Service Users to become familiar with the service. Please ensure that you refer to the system details questionnaire and update the information making it relevant to your service. The policy has been reviewed with minimal change. This Service User Guide will hopefully also answer some of the general questions you might have. If you have any particular questions or wish to discuss any aspect of our service in detail please contact a member of our office team and we will be more than happy to help. Thank you Kat Green Chloe Stark Director Registered Manager Service User Guide #6. Administration Registration & Compliance - Administration Region: | Reference: SAR12. Policy reviewed with minimal change, references and links checked and remain current. This policy will inform staff on what information should be included in the guide and an example Service User Guide is enclosed to use and adapt. Garson House Care Home based in Lynton, North Devon, near Barnstaple, South Molton, Polock, Ilfracombe, Minehead. A homely Residential Care for the elderly, Daycare. CQC Good. Near the sea. This example is based on the corresponding template for producing a service user guide/ template for producing a service users' guide and information pack, which can be accessed and used separately. The contents are examples only and users should produce their own material in line with their own service profile. Good Care at Home This guide is provided to give you information about our service. This guide details the services provided by Community Supported Living Ltd (CSL). It contains core policies and procedures and shows how our quality service will provide your care package and uphold Care Standards. We are regulated by the Care Quality Commission (CQC). Service users are recommended to take out insurance for their personal belongings. Safety and Support Systems Call units are located in all rooms and corridors to enable you to summon help or assistance. Staff are on duty 24 hours a day to respond to calls. Health and Safety You will be shown the fire exits on arrival. If you discover a fire: Axis Recruitment is a multi-award-winning recruitment agency with over 150 consultants across London, Birmingham, Manchester, Bristol and Glasgow. We provide specialist recruitment services to over 2,000 clients.Founded in 2003, we've become renowned for connecting talented candidates and brilliant organisations within the charity, education, finance, government, housing, professional services SERVICE USER GUIDE Version 6.1M Date of next Review: December 2025 ©GMP Systems 2017 Page 1 of 16 Annie' Healthcare Services I , 245a eehive Lane, Ilford For more information visit cqc.org.uk SERVICE USER GUIDE 29th OCTOBER 2021 . Policy No: 03-3000 Authorised: Lesley Mana Date: A Service User Guide fit for users and inspectors The Brief Produce an Easy Read version of Oakhaven Care Home's Service User Guide prior to a Care Quality Commission inspection. The Document Provided as a Word document and pdf incorporating PhotoSymbols4, photos of Oakhaven service users, stock photos, and some unique photos taken by IC Works.