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completed the Disney approach to Recruitment, Selection and Training and the. Disney approach to Customer Service Excellence courses. Here are just a few of. Providing legendary customer service is only possible if the frontline service provider is passionate about serving the Guest. Bill Capodagli, coauthor of theThe Disney Cast Member Service Quilt by Brynn Showalter. ➢ Employee (Cast Member) training begins with a course called “Traditions” which educates the Cast. This highly interactive virtual training program shows you and your organization exactly how to deliver an experience that results in intense customer loyalty. The top 10 most frequently asked questions about customer experience. 30. PART 2 - Fantastic lessons from 10 top CX leaders. 38. CX lessons from Disney.